Question 1

No gate arm lights on/wiring disconnect

Accepted Answer

Possible issue: Power Supply problems
 • Check LED Controller. Is the Status LED on?
 • Is the 24V power adapter on? Check the 110VAC power wiring at the gate operator’s power source. Trace wire from LED Controller.
 • Check Press-on Headers. Are the wires well-secured? Are they pressed in vertically all the way? Screws facing outwards? Match wire colors with the words on the LED Controller’s cover.
 • Ensure the external connector mating the LED Harness Cable to the LED Strip is fully connected. Check pins inside the connector.

Question 2

Red lights stay on, No Green when gate goes up

Accepted Answer

Possible Issue 1: Open Signal Wire disconnected
 • If red stays on, the Open signal is not being received.
 • Check Open (green) signal wire connection at the Signal Header of the LED Controller.
 • Check the Open signal wire connection at the gate operator control board post. Confirm correct wiring. Use a multimeter to ensure voltage or continuity is changing as expected when the gate opens.
 • Are you using multiple posts for Open devices (i.e. post 1 for guard, post 2 for RFID, post 3 for clicker)? You must tie all 3 open posts together with jumper wires so the LED Controller will sense the voltage changes on all posts.

Possible Issue 2: Controller Mis-programmed
 • Ensure controller is programmed correctly for your scenario and gate operator.

Question 3

Barrier Arm goes GREEN when heavy gate begins to open, but should stay RED or FLASH AMBER until barrier arm goes up

Accepted Answer

Possible Issue : AUX Wire disconnected
 • Connect the Controller’s Aux signal wire to the Interlock post on the operator board. 
NOTE: You may need to use the Configuration Tool to change the default Auto Close Timer setting (29 sec).

Question 4

LEDs go from Green back to Red while vehicle is still in the gate

Accepted Answer

Possible Issue 1: Controller “Close” set to Entering
 • Program the LED Controller. Set Close to trigger on “Exiting”.

Possible Issue 1: LED Controller’s timer is set too low for your scenario
 • Program the LED Controller. Set the Timer to Disabled or to a higher value.

Question 5

LEDs stay Green too long

Accepted Answer

Possible Issue: Close Signal Wire disconnected/Timer to Close
 • Connect the Controller’s Close signal wire to the close output post on the operator board.
 • Check Close (red) signal wire connection at the Signal Header.
 • Check Close signal wire connection at the gate operator control board post.
 • If no close port is used (timer to close), change the Auto-Close Timer duration to match the gate-close timer.

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